Frequently Asked Questions
I don't have any credit on my account. Will my child still receive a meal?
Parentpay will not allow you to order a lunch if there is insufficient funds on your account - it is imperative that you maintain a credit balance at all times.
We understand there may be the odd, unavoidable occasion when you are unable to credit your child's account. Please let us know at the earliest available opportunity if you have a problem.
What will happen if my child is late or I haven't selected a meal?
Don't worry, your child will be able to select their meal from their classroom, or if registration has closed, from the office.
What happens if my child goes home before lunch and doesn't have their meal?
If your child is not marked as having taken a meal, they will not be charged.
Can my child change their mind once they arrive at school?
In exceptional circumstances the Cook can override the choice at service.
Special Menus / Dietary Requirements
If you have told us that your child needs a differentiated menu for medical reasons or that they have special dietary requirements, this will be added to ParentPay and reflected in the available meal options.